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Water district Web site gets a makeover
April 12, 2007
By AMEERAH CETAWAYO, The Daily News
The Warren County Water District recently
re-launched its Web site, four years after the
site
debuted.
“We serve a rapidly growing region of the state
with a variety of customers and community
members needing quick access to information
about water and sewer services in our area,”
general manager Alan Vilines said. “It was
important that our Web site be revamped to
provide
this information while also reflecting the
professionalism and expertise of our utility and
staff.”
The site, warrenwater.com, has received a total
of 600 page views since the site debuted in
February, according to the district's community
relations coordinator, Robert Bertrand, who said
pages that had the overview of the company,
existing projects and rates were viewed the
most.
The site has several new features, including a
current events page and pages that cover topics
such as rates, services, the district's history,
details on the district's many system
improvement
projects and location information for
neighboring areas.
Examples of bill calculations and water quality
reports are made available on the site, along
with
information in Spanish.
Pages designed for teachers and students to
access information and classroom activities
about
water use is also provided.
The site also contains resources for builders
and developers, including procurement and
bidding
information, as well as system details for
industries and others considering locating in
Warren
County.
“We realized more people rely on the Internet to
access information,” Bertrand said. “As
utilities
are on the forefront of expansions in Warren
County, we wanted to make sure our Web site
reflected us accurately.”
The new Web site is one part of an overall
initiative to improve the district's customer
service,
according to Vilines.
“The district is committed to assessing all our
activities and efforts to ensure high quality
service
at affordable rates,” Vilines said. “This Web
site renewal is part of that overall effort.”
To continue its efforts, the district is
considering the addition of online bill pay for
customers by
surveying interest in the option.
“As technology changes, we want to bring our
customers the features they expect while also
minimizing costs to ensure affordable service,”
Vilines said. “This simple, one-question survey
will help assess our customers' interest.”
Warrenwater.com also provides tips on water
conservation, preventing frozen pipes and a
stepby-
step process on how to establish service.
The site was designed by Bowling-Green based
Hitcents.com, Bertrand said.
Bertrand said the district collaborated with
Hitcents to design a site that would allow them
to
update and change time-sensitive information and
know what information was being accessed
the most - something the district couldn't
previously do. The district will be able to
analyze traffic
on its site by several criteria, instead of just
a general “hit counter” the Web site had before.
“The site has become a constant work in progress
and it will continue to change,” Bertrand said.
On the Net -
http://www.warrenwater.com
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Copyright 2007 News Publishing LLC (Bowling
Green, KY)
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