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WKU Athletic Department, Hitcents Join Forces To
Develop Self-
Purchase Satellite Ticket Kiosks
December 15, 2006
Bowling Green, Ky. – It seems that Santa Claus
will be getting help from
some jolly good fellows in Bowling Green this
Christmas season.
The Western Kentucky University athletic
department has teamed up with
Hitcents to develop satellite ticket locations
in the Bowling Green area. This
cooperative effort between the two partners may
revolutionize where, when,
and how customers can buy tickets for athletic
events.
“Thanks to Hitcents, we are reaching out to over
10 million Topper sports
fans each year with off-site ticket buying
options,” says WKU athletic
director Dr. Wood Selig. “This technology is
revolutionary and will assist us
in our efforts to expand our footprint of
support for our athletic events. It
makes ticket buying easier without the
additional charge typically associated
with purchasing tickets off site. Fans get the
best seat without having to call,
order online, or travel to the ticket office.
“We have basically expanded our hours of
operation and will be able to serve
our customers much better throughout the year.
We can place these kiosks
in surrounding counties as well to gain a
greater presence of mind for WKU
athletics.”
Selig adds that no other collegiate program in
the nation currently has such
a system in place, as the necessary technology
and computer programming
was originally and uniquely devised by Hitcents.
Their goal was to provide a convenient and user-friendly method to purchase
tickets in lieu of the other
ticket purchasing methods.
Fans can purchase tickets to WKU athletic events
from the kiosks — which
are designed and function in a similar fashion
to ATM machines — at
Greenwood Mall, Houchen’s Market in Glasgow, and
the Rockfield IGA on
Russellville Road.
The interactive program allows customers to
select which games they would
like to attend and the number of seats needed.
They will be presented with a
list of the best seats available based on the
fan’s selected price level. After
selecting the seats and swiping their credit or
debit card, the customer will
instantly receive their printed tickets and
receipt. Visa, Mastercard, and
Discover cards are the only forms of credit or
debit payment accepted.
The kiosks also provide E-Fan information from
WKU athletics. Fans can
submit their e-mail addresses at the terminals
free of charge to receive
updates from the athletic department. They will
also be sent a coupon which
can be redeemed at the kiosks for a free ticket
to any Hilltopper or Lady
Topper basketball game this season.
The kiosks, which were installed in October,
have already become a success
according to WKU ticket manager Jim Cope. As
more people found out about
the stations, Cope explained, the machines
actually had to be reloaded with
additional seat locations after a flurry of
purchases before the men’s
basketball games against Eastern Kentucky and
Southern Illinois.
Several other athletic departments have inquired
about the logistics and
possibilities of using the program as well.
—WKU—
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