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The Big
Ticket New kiosks offer added convenience for WKU
sports fans
December 27, 2006
By Natalie Jordan and Ameerah Cetawayo
It's like an ATM machine, but it isn't.
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Photos by Miranda Pederson/Daily News
WKU has four ticket kiosks at various
southcentral Kentucky locations.
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Sharing the cost, a collaboration between
Bowling Green-based technology company
Hitcents and Western Kentucky University
providing a service benefiting WKU and avid
WKU fans. The university's athletics
department has expanded its reach with
several kiosks that make getting tickets - and
being a part of what's happening in the
university's sports world - much easier.
“We're one of the first universities in the
commonwealth that has such technology,” said
Brian Fremund, director of Athletic Media
Relations.
The new kiosks are multifunctional - you can
buy tickets, check game scores and sign up for
the newsletter.
“We developed a kiosk system for remote
ticket-buying,” said Chris Mills, president of
Hitcents. “What it does is allow people to
impulse buy. They see the Western kiosk and
want to buy their ticket. The kiosk is linked in
with (the university's) ticketing system, so
it's
just as if you went to their ticket office.”
The new-aged technology took five months to
develop.
“The software was written on a regular PC that
was hooked to a touch-screen computer that
was hooked (to) a thermal computer,” Mills
said.
The kiosks were installed in October, giving
shoppers at Greenwood Mall and passersby on
Russellville Road and in Glasgow the
opportunity to stay on the ball with Western's
athletics.
And, according to the university athletics
officials, the kiosks are a success.
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Photos by Miranda Pederson/Daily News
WKU has four ticket kiosks at various
southcentral Kentucky locations - two at
Greenwood Mall, one at Crossroads IGA in
Rockfield and one at Houchens in
Glasgow. |
“The
ticket allotments for the Southern Illinois and
the Eastern Kentucky games were sold out,”
said Jim Cope, the university's ticket director.
“We're hoping that as they become more viable,
they'll continue to grow as an option for
people.”
The machines have about 50 tickets per game a
person can purchase, Cope said.
“It kind of works like an ATM, but it's a touch
screen,” Cope said. “Just swipe the credit card,
and
it'll print your tickets and a receipt right
there.”
Although football and women's and men's
basketball tickets and information is readily
accessible
by the kiosks, Cope said he is not sure about
the other sports.
“We may put baseball or volleyball out there in
the future,” he said.
And the machines have other entities
wondering how to get their own.
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“We have already got calls for some schools
and the Nashville Predators and some other
well-known people,” Mills said. “This has
already generated quite a buzz for us. You
already see kiosks everywhere, at the airport.
This is another step forward.”
Mills said the kiosks even feature an e-fan
loyalty program, where users can sign up to get
e-mails and promotions for Western in
exchange for free tickets to games.
“They'll get an e-mail where they get an ID
code,” Mills said. “The person can take that ID
code to the kiosk and get a free ticket. Then
they'll
be on the marketing list and they'll get
different news items that tell what's going on.”
In this day and age, everything is about
convenience, Mills said, and providing a
self-service kiosk
to help buy tickets should drive ticket sales
for games that were not sold-out.
“Much like online ticket buying, this started
out slowly, but now look at it,” Cope said.
“We're just trying to find unconventional ways to service
the community, and I think people like this
because of the convenience it provides.” |